Man with Van Southborough Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Southborough provides removal and associated services. By making a booking, accepting a quotation, or allowing work to proceed, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not proceed with a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 "Company" means Man with Van Southborough, the provider of removal and related services.
1.2 "Customer" or "you" means the individual, business, or organisation that books or receives services from the Company.
1.3 "Services" means any removal, transportation, loading, unloading, packing, delivery, collection, or related services provided by the Company.
1.4 "Vehicle" means any van or other vehicle used by the Company to perform the Services.
1.5 "Goods" means all items, effects, furniture, personal belongings, equipment, or materials that the Company agrees to move, handle, or transport.
1.6 "Service Area" means the primary operational area within which the Company offers man and van and removal services, typically centred on Southborough and surrounding localities within the United Kingdom.
2. Scope of Services
2.1 The Company provides man and van services, small and medium removals, furniture moves, local collections and deliveries, and related assistance for domestic and commercial customers within its Service Area and to other locations in the United Kingdom by prior agreement.
2.2 The exact scope of the Services, including the number of staff, size of Vehicle, estimated duration, and any additional services such as packing or dismantling, will be agreed at the time of booking and confirmed in the quotation or booking confirmation.
2.3 The Company reserves the right to refuse to carry or handle any Goods which it considers to be unsafe, illegal, hazardous, excessively heavy, improperly packed, or otherwise unsuitable for transport.
3. Booking Process
3.1 Bookings can be made by contacting the Company and providing full details of the required Services, including but not limited to collection and delivery addresses, access conditions, the nature and approximate volume of Goods, desired date and time, and any special requirements.
3.2 All bookings are subject to availability. The Company will confirm acceptance of a booking and provide an estimated price based on the information supplied by the Customer. A booking shall be regarded as provisional until the Customer has accepted the quotation and, where required, paid any deposit or booking fee.
3.3 It is the Customer's responsibility to ensure that all information given is accurate and complete. Any changes to the details given at the time of booking must be communicated to the Company as soon as possible, and the Company reserves the right to amend its quotation or charges as a result.
3.4 The Company may require written confirmation of the booking, acceptance of these Terms and Conditions, or completion of any relevant documentation before Services commence.
4. Quotations and Pricing
4.1 Quotations are usually based on factors such as the size of the move, distance between addresses, the time likely to be taken, the number of staff and Vehicles required, access conditions, and any additional services requested.
4.2 Unless otherwise stated, quotations are estimates only and are not guaranteed fixed prices. The final charge may vary if the information provided by the Customer is incomplete, inaccurate, or changes, or if unforeseen circumstances arise during the performance of the Services.
4.3 The Company reserves the right to increase charges where:
a. The move involves additional Goods or requires additional time, staff, or equipment beyond that reasonably anticipated at the time of quotation.
b. Access is significantly more difficult than advised, for example due to parking restrictions, long carries, stairs, or delays in gaining access to premises.
c. The Customer causes delay, is not ready to commence at the agreed time, or Goods are not properly packed or prepared as agreed.
4.4 Any additional charges will be explained to the Customer where reasonably possible and will be payable under the same terms as the original quotation.
5. Payments
5.1 The Company may require a deposit or full prepayment to confirm a booking. The amount and due date will be communicated at the time of booking.
5.2 Unless otherwise agreed in writing, all balances are payable on or before completion of the Services on the day of the move. The Company reserves the right not to unload Goods or to suspend Services until payment is received.
5.3 Payment methods accepted will be specified by the Company and may include cash, bank transfer, or other agreed methods. The Customer is responsible for ensuring that cleared funds are available when payment is due.
5.4 Where Services are provided on credit terms or to business customers, invoices shall be payable within the payment period stated on the invoice. The Company reserves the right to charge interest on overdue amounts at the maximum rate permitted under applicable law and to recover all reasonable costs incurred in pursuing late payments.
6. Cancellations and Amendments
6.1 If the Customer wishes to cancel or amend a booking, notice must be given to the Company as soon as possible.
6.2 The Company may apply the following cancellation charges, unless otherwise agreed:
a. Cancellation more than 7 days before the agreed date: no cancellation fee, and any deposit may be refunded or transferred at the Companys discretion.
b. Cancellation between 7 days and 48 hours before the agreed date: a percentage of the quoted price or forfeiture of the deposit may be retained to cover administrative and scheduling costs.
c. Cancellation less than 48 hours before the agreed date, or failure to be available on the day: up to 100 per cent of the estimated or minimum charge may be payable.
6.3 If the Customer requests material changes to the booking, such as a different date, time, address, or significantly altered volume of Goods, this will be subject to availability and may result in a revised quotation or additional charges.
6.4 The Company reserves the right to cancel or postpone a booking where it is unable to safely or lawfully carry out the Services, including due to severe weather, Vehicle breakdown, staff illness, access issues, or other circumstances beyond its reasonable control. In such cases the Company will offer an alternative date or refund any prepayments relating to Services not yet provided, but shall not be liable for any consequential or indirect losses.
7. Customer Obligations
7.1 The Customer shall ensure that:
a. All Goods are properly and securely packed, labelled, and prepared for transit, unless packing services have been expressly agreed in advance.
b. All items to be moved are ready at the time stated and are clearly identified.
c. The Company has suitable access to the collection and delivery addresses, including adequate parking arrangements and any necessary permissions.
d. Any fragile, valuable, or special items are brought to the attention of the Company before the move commences.
e. All Goods are legally owned by the Customer or that the Customer has full authority from the owner to enter into this agreement and to move the Goods.
7.2 The Customer is responsible for securing all valuables, including money, jewellery, important documents, and personal electronics. The Company recommends that such items are transported by the Customer personally, as they may be excluded from the Companys standard liability.
7.3 The Customer must not ask the Company to transport any prohibited, dangerous, or illegal items, including but not limited to explosives, firearms, narcotics, or flammable or toxic substances, except where explicitly permitted by law and agreed in writing.
8. Liability and Limitations
8.1 The Company will exercise reasonable care and skill in providing the Services and handling the Customers Goods. However, the Companys liability is limited as set out in this section.
8.2 The Company shall not be liable for:
a. Loss or damage arising from wear and tear, inherent defect, deterioration, or fragility of Goods.
b. Damage to Goods that are not adequately packed, protected, or prepared by the Customer.
c. Loss or damage to items of particularly high value, such as jewellery, cash, artwork, antiques, or collections, unless these have been specifically declared and agreed in writing.
d. Loss or damage arising from the dismantling or reassembly of furniture or equipment, unless carried out by the Company and clearly agreed as part of the Services.
e. Any loss, damage, delay, or failure caused by circumstances outside the Companys reasonable control, including but not limited to accidents, severe weather, traffic congestion, road closures, or acts of third parties.
8.3 The Companys total liability for loss of or damage to Goods, whether arising from breach of contract, negligence, or otherwise, shall be limited to a reasonable sum per claim or per item, subject to any specific limits communicated by the Company at the time of booking. The Customer may request additional cover where available and may be required to pay an additional charge.
8.4 The Company shall not be liable for any indirect or consequential losses, including loss of profit, loss of opportunity, loss of business, or emotional distress, arising out of or in connection with the Services.
8.5 The Customer shall notify the Company in writing of any loss of or damage to Goods that may give rise to a claim as soon as reasonably practicable and in any event within a reasonable time after the completion of the Services. Failure to notify within a reasonable time may affect the Companys ability to investigate and may limit or extinguish any potential claim.
9. Waste and Environmental Regulations
9.1 The Company operates in accordance with relevant waste and environmental regulations applicable within the United Kingdom. The Company is not a general waste disposal service and will only remove items for disposal or recycling where this has been explicitly agreed in advance.
9.2 The Customer must not present for removal any household, commercial, or construction waste that would require a licensed waste carrier or specialist facility, unless the Company has specifically agreed to provide such a service.
9.3 Hazardous, clinical, or regulated waste, including chemicals, oils, asbestos, gas bottles, or similar materials, will not be removed unless otherwise permitted by law and by prior written agreement. The Customer is responsible for arranging safe and lawful disposal of such items.
9.4 Where the Company agrees to remove items for disposal or recycling, the Customer confirms that they have the right to dispose of those items and agrees that title to such items may pass to the Company for the purpose of lawful disposal or recycling.
9.5 The Customer is responsible for any penalties, fines, or charges that arise from inaccurate information about the nature of items presented for removal, or from failure to comply with applicable waste regulations, where such failure is attributable to the Customer.
10. Access, Parking, and Property Damage
10.1 The Customer is responsible for ensuring suitable access and parking for the Companys Vehicles at both collection and delivery points. This includes arranging any permits or permissions required by local authorities or property owners.
10.2 The Company is not liable for parking penalties or fines incurred where the Customer has failed to provide suitable parking arrangements or has instructed the Company to park in a manner that may incur charges.
10.3 The Company will take reasonable care to avoid damage to property during the provision of Services. However, the Company shall not be liable for damage to premises or property where:
a. Access is restricted, unusual, or requires moving Goods through tight spaces, stairwells, or other areas where reasonable risk of damage exists and has been explained to or is obvious to the Customer.
b. The Customer insists that the Company moves heavy or bulky items in a way that the Company has advised may cause damage.
11. Complaints and Disputes
11.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as reasonably possible, so that the Company has an opportunity to investigate and where appropriate take corrective action.
11.2 Formal complaints should be submitted in writing, setting out the nature of the complaint, relevant dates, and any supporting information. The Company will review the complaint and respond within a reasonable timescale.
11.3 Both parties agree to attempt to resolve disputes in good faith through communication and negotiation before resorting to legal proceedings.
12. Privacy and Data Protection
12.1 The Company will collect and process personal information from Customers only to the extent necessary to manage bookings, perform Services, handle payments, and meet legal obligations.
12.2 Personal data will be handled in accordance with applicable data protection laws in the United Kingdom. The Company will take reasonable steps to protect personal information against unauthorised access, loss, or misuse.
13. Variation and Severability
13.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking or the commencement of Services will apply to that agreement.
13.2 Any variation to these Terms and Conditions must be agreed in writing by the Company. Verbal agreements or assurances shall not override these terms unless confirmed in writing.
13.3 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be treated as deleted, but the remaining provisions shall continue in full force and effect.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of Services by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to hear and determine any disputes arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes.
By proceeding with a booking or by allowing the Company to commence work, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
