Man With Van Southborough Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Southborough provides moving, transport, and related services to customers in the UK. By making a booking, the customer agrees to these terms and confirms that they have read and understood them. These terms are intended to be clear, fair, and practical, and they apply to all standard domestic and commercial removals, deliveries, collections, and associated support services supplied under the Southborough man with van service.

In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer who makes the booking or who is authorised to act on behalf of the customer. If a third party books on your behalf, that person must have your permission and must ensure that all instructions are accurate. The customer remains responsible for the booking information, access arrangements, and the lawful ownership or right to transport the goods.

These terms apply alongside any written quotation, booking confirmation, invoice, or service note supplied to you. If any specific detail in a booking confirmation conflicts with these general terms, the booking confirmation will usually take priority for that particular service, provided it does not conflict with law. We may update these terms from time to time, and the version in force at the time of booking will normally apply to that booking.

Booking Process

Bookings for a man with a van in Southborough service may be made by phone, email, online form, or other agreed method. A booking is not confirmed until we have accepted the request and, where required, received a deposit, booking fee, or written confirmation. We may ask for details including the collection and delivery addresses, access conditions, type and volume of items, preferred date and time, and any special handling requirements. Accurate information helps us allocate the appropriate vehicle, crew, and time.

You must ensure that all information supplied at the time of booking is complete and correct. If the job changes after the booking has been accepted, such as additional items, extra floors, long carrying distances, restricted access, parking limitations, or delayed readiness, the price and timing may need to be adjusted. If the change materially affects the service, we may revise the quotation or, in some cases, decline to proceed if the service can no longer be delivered safely or within reasonable limits.

We reserve the right to refuse a booking, reschedule a job, or withdraw a quoted price where the information provided was incomplete, misleading, or inaccurate. This may also apply if the move involves items we are not permitted or equipped to transport, if there are safety concerns, or if the requested service would breach legal or regulatory requirements. Any quotation is based on the information available at the time and may be subject to reasonable adjustment if the scope changes.

Payments and Charges

Unless agreed otherwise in writing, payment is due in full on completion of the service. We may request advance payment, a deposit, or part-payment for certain bookings, especially for long-distance work, larger moves, repeat customers, or jobs involving parking charges, tolls, storage, or third-party costs. Accepted payment methods may include bank transfer, cash, card, or other agreed means. Any payment method used must be authorised by the account holder or lawful payer.

All charges are based on the quotation, booking confirmation, or the actual service delivered, whichever is applicable under these terms. Where the work exceeds the original booking because of waiting time, extra labour, additional trips, or extended access delays, additional charges may apply at our standard rates or at a rate previously agreed. Any parking fees, congestion charges, permits, tolls, disposal costs, or similar expenses may be added to the final invoice if they were not included in the original quote.

We may charge interest or recovery costs on overdue invoices where permitted by law. If a payment is reversed, disputed without reasonable cause, or declined after the service has been provided, you remain responsible for the outstanding balance and any associated bank charges or collection costs. We also reserve the right to suspend future bookings until overdue sums have been paid in full. For the Southborough van service, all prices are subject to availability, service scope, and lawful operation.

Cancellations, Amendments, and Delays

If you need to cancel or change a booking, you should notify us as soon as possible. Cancellation charges may apply depending on how much notice is given, whether staff or vehicles have already been allocated, and whether any third-party costs have been incurred. Where a deposit has been taken, it may be non-refundable in whole or in part if the cancellation is made after the booking has been scheduled or if the job is cancelled at short notice.

We may cancel or postpone a booking due to severe weather, vehicle breakdown, staff illness, unsafe conditions, road closures, traffic disruption, or events outside our reasonable control. In such cases, we will try to rearrange the service or offer a suitable alternative date. We are not liable for losses caused by delay or cancellation where the circumstances are beyond our control and we have taken reasonable steps to minimise disruption.

Where you are not available at the agreed time, where access is blocked, or where the job cannot proceed because the goods are not ready, we may treat this as a late cancellation or failed attendance. Waiting time may be charged if our team arrives on site and cannot start work promptly because of circumstances within your control. If the booking must be rescheduled, the revised date will be subject to availability and may involve an updated price.

Customer Responsibilities

You are responsible for ensuring that the items being moved are properly packed, labelled where necessary, and suitable for transport. Fragile items should be securely wrapped, and any valuables, important documents, jewellery, cash, or personal data should be kept with you unless we have expressly agreed in writing to handle them. We may refuse to carry items that are poorly packed, unsafe, leaking, or likely to damage other property.

You must ensure that access to the collection and delivery locations is lawful and reasonably clear. This includes arranging parking, entry permissions, lift access, keys, codes, and any building rules that may affect the move. If access is restricted or requires special arrangements, you should tell us before the booking date. Any delay caused by access problems may lead to extra charges, waiting time, or reduced service efficiency.

You are also responsible for ensuring that the goods do not include prohibited, dangerous, illegal, stolen, or undeclared materials. We may ask questions about the contents of boxes or containers where safety is relevant. If we suspect that an item is unsafe or unlawful to transport, we may refuse to carry it and may terminate the booking immediately without liability for any resulting delay or inconvenience.

Liability and Insurance

We will take reasonable care when handling your goods and property. However, our liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by matters outside our control, including defective packing, pre-existing damage, ordinary wear and tear, hidden defects, or items that were not suitable for transport. We are also not liable for damage caused by the nature of the goods themselves, such as items that are fragile, unstable, or incorrectly secured.

Where we are liable for proven loss or damage caused by our negligence, our responsibility may be limited to the repair, replacement, or reasonable market value of the item, whichever is appropriate and legally permitted. We do not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Nothing in these terms affects your statutory rights as a consumer.

Unless otherwise agreed, it is your responsibility to arrange adequate insurance cover for goods of unusual value, sentimental importance, or special fragility. If you ask us to move items of exceptional value, you should tell us in advance so that suitable arrangements can be considered. We are not responsible for indirect or consequential loss, including loss of earnings, missed appointments, business interruption, or loss of opportunity arising from a delay or service failure.

Waste, Disposal, and Regulatory Compliance

Any removal, disposal, or clearance element of a man with van Southborough booking must comply with UK waste laws and environmental rules. We only transport waste or unwanted items where doing so is lawful and within the scope of the agreed service. We may require you to identify which items are to be retained and which are to be disposed of, and you must not include hazardous waste unless we have expressly agreed that we can lawfully handle it.

It is the customer’s responsibility to declare whether items include electrical goods, fridges, batteries, paint, chemicals, sharps, asbestos, clinical waste, or other controlled materials. Some items require specialist handling, documentation, or authorised disposal routes. If waste is incorrectly described or mixed with general loads, we may refuse collection, separate the load, or charge additional costs for handling, sorting, or lawful disposal.

Where we arrange disposal, recycling, or transfer to a licensed facility, we will act in line with applicable UK regulations and reasonable industry practice. You agree to provide any information needed to support lawful disposal and to cooperate if proof of origin, transfer, or destination is required. We do not knowingly participate in fly-tipping, illegal dumping, or disposal activity that breaches environmental law. Any customer who requests unlawful disposal will be refused service.

Acceptable Use of the Service

The service must be used in a lawful, respectful, and safe manner. You must not ask our team to transport goods in breach of customs, criminal, safety, or regulatory requirements. We may stop work if we believe that continuing would expose us, you, or a third party to risk. We may also terminate the service if there is abuse, threats, harassment, or behaviour that makes it unreasonable for our team to continue.

We may take photographs or notes for operational, insurance, and dispute-resolution purposes, provided this is done in a lawful and proportionate manner. If any item is delivered to the wrong location due to incorrect instructions or a third-party error, we will take reasonable steps to resolve the issue, but we are not liable for problems caused by inaccurate information supplied by you or on your behalf.

Any estimate of time, arrival window, or completion time is given in good faith but is not a guarantee unless expressly stated. Traffic, loading conditions, building access, and other practical factors can affect timing. We will aim to keep you informed of significant delays where reasonably possible.

Force Majeure

We will not be liable for failure or delay in performing our obligations where the failure results from events beyond our reasonable control. These may include extreme weather, fire, flood, accident, industrial action, public emergencies, acts of government, road closures, or other disruptive events. Where a force majeure event occurs, we may suspend, cancel, or reschedule the booking without liability for indirect loss.

If a force majeure event affects the service, we will use reasonable efforts to minimise disruption and to resume work when it is safe and practical to do so. Any charges already incurred for work completed, travel, or third-party costs may still be payable where lawful and reasonable.

Nothing in this section limits any rights or remedies that cannot be excluded under applicable law. If a service cannot continue due to a prolonged event, we may agree a revised date, partial refund, or alternative arrangement depending on the circumstances and the work already completed.

Governing Law and General Terms

These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives you the right to bring a claim elsewhere within the UK.

If any part of these terms is found to be invalid, unlawful, or unenforceable, the remainder will continue in full force. No waiver of any term shall be effective unless agreed in writing. A failure by us to enforce any right or provision shall not constitute a waiver of that right or provision on any later occasion.

These Terms and Conditions represent the full agreement between you and us in relation to the service, unless a written variation has been agreed. By booking with Man With Van Southborough, you confirm that you understand the scope of the service, the payment rules, the cancellation process, the liability limits, and the obligations relating to waste and regulatory compliance.